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Quintum

Unified customer data, activated in real time

Tealium AudienceStream is a customer data platform (CDP) to collect, enrich and activate data in real time. It helps you understand how customers behave on each channel, personalize experiences, decide with data and activate audiences.

  • 4 solutions we implement and operate
  • 1 solution with a certified team
  • 4 services: implement, support, operate and train

Solutions in Tealium

What we work with inside Tealium

Choose a solution to see what it does and how we support you.

Certified team

AudienceStream (CDP)

Tealium's customer data platform (CDP): it captures what each customer does across your channels and turns it into a single profile, ready to use in real time.

What it does

  • Resolves identity: recognizes the same person across site, app and other channels
  • Builds audiences while the customer is still interacting
  • Sends those audiences to your email, media and analytics tools
  • Helps comply with privacy and consent regulations

How it works

  1. Collect Captures every visit, click and purchase across your sites, apps and other channels.
  2. Unify Combines everything into a single profile per customer, even if they use different devices.
  3. Activate Delivers the audience to the tools where you use it, at the right moment.
Let's talk about AudienceStream (CDP)

iQ Tag Management

The central panel to install and manage the analytics and advertising tags on your site and apps.

What it does

  • Publishes third-party tags and pixels from one place
  • Organizes site data into a common layer, with one shared language for all tools
  • Reduces dependence on the IT team for every change

How it works

  1. Define You organize which data is collected from the site or app and what it is called.
  2. Publish Marketing installs or changes tags from the panel, without touching the code.
  3. Monitor You check that data arrives correctly and with quality.
Let's talk about iQ Tag Management

EventStream

The layer that collects your customers' events (web, apps, servers) and sends them in real time to the tools that need them.

What it does

  • Collects data from web, mobile, servers and the cloud into a single layer
  • Delivers it to any destination, with more than 1,300 integrations available
  • Filters which data is sent to each tool

How it works

  1. Receive Events come in from your site, your app or your systems.
  2. Standardize They are cleaned and organized with common rules.
  3. Send Each event arrives, already filtered, at the destinations you choose.
Let's talk about EventStream

Predict

Machine learning models that use your data to anticipate what each customer will do.

What it does

  • Scores each visitor by the likelihood of completing an action, such as buying
  • Stores that score in the customer's profile
  • Lets you activate audiences based on that likelihood

How it works

  1. Define You choose the behavior you want to predict, for example a purchase.
  2. Score Tealium calculates each visitor's probability.
  3. Act You use the score to decide who to show an offer to.
Let's talk about Predict

Use cases

What you can achieve with Tealium

Some of the situations where it's used the most.

  • Growth and acquisition

    Segments that update on their own, personalization for visitors who haven't identified themselves yet, and exclusion of those who won't buy from your paid campaigns.

    • AudienceStream (CDP)
    • Predict
  • Loyalty and retention

    Spot the signs of a customer drifting away in time and act before losing them, with proactive experiences.

    • AudienceStream (CDP)
    • Predict
  • Experience and personalization

    Web, app, email and advertising with the same customer context. For example, don't show online a product they already bought in store.

    • AudienceStream (CDP)
    • EventStream
  • Unified customer profile

    A complete, current view of each person, with data from web, app, CRM and call center, available to marketing and service.

    • AudienceStream (CDP)
    • EventStream
  • Predictive analytics

    Anticipate who is most likely to buy, leave or respond to an offer, and turn that prediction into an automatic action.

    • Predict
    • AudienceStream (CDP)
  • Data with privacy and consent

    Respect each customer's choices across all channels and control which data is collected and where it goes, from the source.

    • iQ Tag Management
    • EventStream
  • Mobile app data

    Capture your apps' data, combine it with your site's, and use it in campaigns and service.

    • EventStream
    • AudienceStream (CDP)
  • Have another case in mind?

    Tell us your challenge and we'll see how to solve it with Tealium.

    Let's talk

How we support you

Before, during and after implementing Tealium

  • Implementation

    We launch the platform from scratch or by migrating what you already have, with a team certified in each technology.

  • Ongoing support

    Post-launch support and a maturity plan so your team adopts the technology and all its features.

  • Platform operation

    A certified Quintum specialist runs your platform day to day: tags, audiences, integrations and campaigns.

  • Training

    Training plans for new and existing users, tailored to your team and delivered by certified specialists.

Certifications

Team certified in Tealium

Those who implement and run your platform are certified in each solution.

  • AudienceStreamCertified team

Contact

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